Welcome to Ted Bakee Fashion Shop’s FAQ section. We’ve compiled answers to the most common questions about our contemporary fashion collections, global delivery services, and customer care policies. Whether you’re curious about sizing, shipping timelines, or returns, you’ll find the information you need below.
About Our Brand
Who is the Ted Bakee customer?
Ted Bakee caters to fashion-forward women who appreciate contemporary elegance at accessible price points. Our customers value designer-level quality in wardrobe essentials like military coats, silk blouses, and versatile tops that transition seamlessly from day to evening. They’re globally minded shoppers who expect effortless delivery and thoughtful packaging.
What defines Ted Bakee’s style aesthetic?
Our collections blend timeless sophistication with current trends, focusing on pieces that work hard in your wardrobe. From structured jackets to delicate lingerie, each item reflects our commitment to quality craftsmanship and wearable luxury. The aesthetic balances feminine details (like rhinestone embellishments) with minimalist silhouettes for maximum versatility.
Product Questions
How do I choose the right size?
Each product page includes detailed size charts with measurements in inches/cm. For tailored items like jumpsuits or linen pants, we recommend comparing your body measurements to our charts. When in doubt between sizes, consider sizing up for relaxed fits (beachwear) or down for structured pieces (military coats).
Are your fabrics pre-washed to prevent shrinkage?
All cotton and linen items undergo pre-shrinking processes, while delicate fabrics like silk should be dry cleaned. Care instructions are included with every garment—we recommend following them precisely to maintain the quality of your Ted Bakee pieces.
Do you offer plus sizes or petite options?
Currently, our collections range from XS to XL with select items available in XXL. While we don’t specialize in petite sizing, many of our skirts and tops are designed with adjustable elements (wrap styles, tie waists) for flexible fitting.
Shipping & Delivery
Which countries do you ship to?
We deliver worldwide via DHL, FedEx, and EMS, excluding certain remote areas in Asia and island territories. During checkout, simply enter your address to confirm availability. Our “Style Without Borders” initiative ensures transparent customs fees are calculated upfront.
What are my shipping options?
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking—ideal for time-sensitive orders like event blouses.
- Free Standard Shipping: For orders over $50 via EMS (15-25 business days). Perfect for combining multiple items like jumpsuits with swimwear.
How can I track my order?
Once dispatched, you’ll receive a tracking number via email to monitor your package’s journey from our Camden studio to your doorstep. Our premium carriers provide real-time updates including customs clearance status.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, with tags attached, and in original packaging. Return shipping is at the customer’s expense unless the item is faulty. Refunds process within 5 business days after we receive your return.
Can I exchange an item for a different size/color?
Currently, we process returns rather than direct exchanges. We recommend placing a new order for the desired item while returning the original. For fastest service, ensure your return is postmarked within 7 days of delivery.
What if my item arrives damaged?
Contact [email protected] within 48 hours with photos of the damaged item and packaging. We’ll arrange a prepaid return label and expedite a replacement (subject to availability) or full refund.
Payments & Accounts
Which payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted—we never store your full payment details. For international orders, your bank may apply foreign transaction fees.
Why was my payment declined?
Common reasons include: insufficient funds, billing address mismatch, or your bank’s fraud prevention measures. Try again with a different payment method or contact your card issuer. For persistent issues, our style advisors can assist.
Do you offer gift cards or store credit?
Not currently, but we’re developing this feature! Meanwhile, you might consider our Free Shipping threshold ($50+) when gifting multiple items like nightwear sets or coordinating tops and skirts.
Still Have Questions?
Our Camden-based style advisors are available at [email protected] to provide personalized assistance with sizing recommendations, delivery estimates to your region, or special requests. We typically respond within 24 business hours.
Discover why fashion-conscious women worldwide trust Ted Bakee for their wardrobe essentials—start shopping our globally delivered collections today.